These Terms & Conditions ("Terms") govern your use of this website and the tour services provided by
Desert Safari Abu Dhabi ("we", "us", or "our").
By submitting a booking request, making a payment, or participating in a tour, you confirm that you have
read, understood and accepted these Terms.
1. Booking & Confirmation
- All bookings are subject to availability and are not confirmed until our team acknowledges the booking by phone, WhatsApp or email.
- The customer is responsible for providing accurate names, contact details, tour date, group size, pickup location and any special requirements.
- A booking confirmation may include the agreed package, date, pickup time, pickup location, price, inclusions and payment instructions. Those details form part of the booking.
- Where a booking is made for a group, the person making the booking confirms that they are authorised to accept these Terms on behalf of the group.
2. Prices, VAT & Payment Charges
- Prices are quoted in UAE Dirhams (AED) and apply per person or per group as stated on the relevant package.
- Payment terms, including any deposit or balance due, will be confirmed at the time of booking. A reservation may be released if the required payment is not received by the stated deadline.
- Payments made by card are subject to an additional charge equal to 10% of the booking amount to cover VAT and payment-processing charges. This charge will be communicated or shown before the card payment is completed.
- Unless expressly stated otherwise in writing, card, VAT and payment-processing charges are separate from the advertised tour price and may be non-refundable when a cancellation or refund is processed.
- Prices and inclusions remain subject to change until the booking is confirmed. Any confirmed price will be honoured except where a change is required by law or agreed with the customer.
3. Cancellation & Refund Policy
Cancellation requests must be sent to us through an agreed written channel, such as WhatsApp or email. The
cancellation time is the time we receive the request, and the 24-hour period is measured from the confirmed
tour or pickup time shown in the booking confirmation.
- Cancellation at least 24 hours before the scheduled tour: the customer may request a refund of the tour payment, subject to any clearly disclosed non-refundable card, VAT, processing or third-party charges.
- Cancellation within 24 hours of the scheduled tour: we reserve the right to limit the refund to 50% of the tour payment. Any card, VAT, processing or other non-refundable charges are excluded from that refund.
- No-show or late arrival: failure to attend, failure to be ready at the confirmed pickup time, or missing the tour because of a customer-caused delay is treated as a late cancellation and may be non-refundable.
- Changing the date, package, group size or pickup location within 24 hours of the scheduled tour may be treated as a cancellation and rebooking, subject to availability and the same refund rules.
- Refunds, where approved, will normally be made through the original payment method. Processing times may depend on the bank, card issuer or payment provider.
4. Changes, Rescheduling & Company Cancellation
- We may adjust pickup times, routes, vehicles, activities or camp arrangements when reasonably necessary for safety, traffic, weather, operational requirements or circumstances beyond our control.
- If we cancel a tour before it begins for safety, weather, government direction or another reason within our control or reasonably foreseeable operational control, we will offer an alternative date or a refund of the affected tour amount, subject to any non-refundable third-party or payment charges where permitted.
- We are not responsible for additional costs incurred by a customer who independently arranges transport, accommodation or other services in connection with a changed or cancelled tour.
5. Pickup, Timing & Participation
- Pickup times and locations are approximate until confirmed by our team. Customers must be ready at the agreed location before the confirmed pickup time.
- Tour durations are approximate and may vary because of traffic, weather, group size, pickup routing or operational requirements.
- Guests must follow the instructions of drivers, guides, camp staff and activity operators. We may refuse participation or remove a guest whose conduct creates a safety risk or materially disrupts the tour, without refund.
6. Health, Safety & Adventure Activities
- Dune bashing, quad biking, dune buggy rides, sand boarding, camel riding and related activities involve inherent risks, including injury, illness, property damage and changes in terrain or weather.
- Guests must tell us before the tour about relevant medical conditions, pregnancy, mobility limitations, allergies, dietary requirements or other circumstances that may affect safe participation.
- Adventure activities may not be suitable for pregnant guests, young children, elderly guests or anyone with heart, back, neck, bone, balance or other medical conditions. Guests should obtain appropriate medical advice before participating.
- Guests participate only when they consider themselves fit and able to do so and accept responsibility for following all safety instructions and using required safety equipment.
7. Personal Belongings & Liability
Guests are responsible for their personal belongings and valuables throughout the tour. To the maximum
extent permitted by applicable law, we are not liable for loss, theft, delay, injury, damage or expense
arising from participation in a tour, except to the extent directly caused by our proven negligence or a
liability that cannot legally be excluded.
8. Photography & Promotional Material
We may take photographs or videos during tours for operational, customer-service or promotional purposes. If
you do not wish to appear in promotional material, please tell our staff before the tour begins. We will use
reasonable efforts to respect that request.
9. Privacy
Personal information is handled as described in our Privacy Policy. By
booking, you consent to the use and sharing of information reasonably necessary to confirm, operate and
administer your tour, including sharing relevant details with drivers, guides, camp operators and payment
providers.
10. Changes to These Terms
We may update these Terms from time to time. The version published on this page applies to bookings made after
the relevant update, unless a different written term was expressly agreed in your booking confirmation.
11. Contact Us
For questions about a booking, cancellation, refund or these Terms, please contact us:
